The PetPhone

In the UAE, pets that escape villas or balconies can quickly end up near busy roads, open desert, or construction areas where it’s hard to search. Pets don’t plan to get lost, they follow scents, hide in shade, and circle familiar places.

Millions of pets go missing every year and having a GPS pet tracker in the UAE with live tracking and calling gives you a far better chance to find them fast and bring them safely home.

The PetPhone is a smart GPS pet tracker and phone in one, designed for dogs and cats in the UAE and works worldwide.

Clip it to your pet’s collar to see their live GPS location, set safe zones with instant escape alerts, and even call your pet with two way audio through the GlocalMePetPhone app.

With cloud eSIM global coverage, up to 5 days battery life, IP67 water and sand resistance, and a built in ring + light for quick locating, it’s the ideal dog GPS tracker and cat GPS tracker for everyday safety and travel.

Powered by AI health insights, The PetPhone also tracks your pet’s daily activity and flags unusual low movement patterns, helping you spot potential issues early.

●   Call your pet right from the app and comfort them with your voice while you navigate to them in real time.
●   Smart safety: real‑time GPS + safe zone alerts + ring/light to spot them fast.
●   Health insights: activity trends with AI‑based low‑movement alerts.
●   Built for pets: lightweight, water‑resistant, and designed to attach to most collars.
●   Works worldwide with built‑in cloud eSIM service. No local SIM card required.
●   In-App pet community.
●   In-Soothe and comfort your pet with music.
●   In app pet social networking
●   Pet training
●   Active radar seach
●   Map location history
●   Location sharing
●   Flight mode
●   Music connectivity Set up in 3 simple steps:
1. Clip it on your pet’s collar.
2. Connect in the GlocalMePetPhone app.
3. Track & call: see live location and talk to them when needed.

Returns Policy
You may return new, completely unopened PetPhone devices within 30 days of delivery for a full refund, as long as:

●   The box is sealed, including the original plastic wrapping
●   The device has not been activated, paired, or registered in the app
●   You can provide your order number or proof of purchase

We’ll cover the return shipping costs if the return is a result of our error (for example, you received the wrong item or there is a confirmed fulfilment/shipping issue).

For change of mind returns where the item is correctly supplied, return shipping will be your responsibility (see our full Return & Refund Policy for details).

Once we receive and inspect your return, approved refunds are usually processed within 5 -10 business days. Your bank or payment provider may take additional time to post the refund to your account.

To start a return, please email returns@thepetphone.com with your order number and details of your request. We’ll send you return instructions and keep you updated by email.

Shipping
We currently ship only within the United Arab Emirates (UAE).

Same Day Delivery*
Available within Dubai, Sharjah & Abu Dhabi city limits only.

Cut-off & delivery times
●   Dubai (city limits): Order before 2:00 pm → Delivered by 10:00 pm same day

●   Sharjah (city limits): Order before 2:00 pm → Delivered by 10:00 pm same day

●   Abu Dhabi(city limits): Order before 12:00 pm → Delivered by 10:00 pm same day

Orders placed after the cut-off time will be processed and shipped on the next business day.

Next Day Delivery

●   Available across most UAE locations.

●   Remote or out-of-service areas may take slightly longer.

You’ll receive a tracking link by email/SMS as soon as your order has been dispatched.

Shipping fees and any available promotions (such as free shipping thresholds) are clearly displayed at checkout before you confirm your order.

For pre order items, an estimated dispatch window will be shown on the product page. Your order will ship once stock is available and ready to leave our fulfilment centre, and your selected delivery option (Same Day or Next Day) will apply from the dispatch date.

●   Weight: 37 g (comfortable for most pets ≥3.5 kg)
●   Rechargeable 600mAh Battery:Upto 5 days per charge (usage dependent)
●   IP67 Water & Dust proof: Perfect for rain, mud, sand and splashes
●   Positioning: GPS • AGPS • Wi Fi • Bluetooth • Cellular (LBS) • Active Radar
●   Networks: Embedded cloud eSIM with global carrier access
●   Airplane mode: (for flights/safety) + airline standards approved
●   App: iOS & Android

How the Subscription Plans Works

Your PetPhone comes with 1 month of free global data plan.No SIM card and no local phone contract needed. After your first month, you can choose a data plan directly inside the app. You’re free to pick the length that suits you, or stop service at any time.

All plans include unlimited worldwide data for GPS live tracking and calls:

● 1-year plan: 353 AED (96 USD ) – about 29 AED per month

● 2-year plan: 529 AED (144 USD) – about 22 AED per month

● 3-year plan: 599 AED (180 USD) – about 18 AED per month

These plans are billed by our connectivity partner. The PetPhone does not charge any additional subscription fees.